![]() ![]() ![]() The device was sold from September 2017 through December 2021, though production stopped in 2020. A year later, the first Fitbit smartwatch, the Ionic, arrived. Fitbit's answer was to buy the smartwatch company Pebble in 2016. ![]() Upon receipt of your Ionic, Fitbit says you'll get a full refund for the $299 MSRP and a coupon for 40 percent off "select Fitbit devices." Before sending in your device, it's a good idea to erase your data go to "Settings -> About -> Factory reset" in the watch software.įitbit was a pioneer in fitness devices, but the rise of smartwatches like the Apple Watch has threatened single-use fitness devices. There's also an official FAQ that describes the process. Just fill out the Fitbit recall form here to get the return kit. Further Reading Fitbit Ionic review: Meet the $300 fitness-focused smartwatchThe CPSC says consumers should stop using the watch and contact Fitbit to receive pre-paid packaging to return the device. ![]()
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